Innovate Technical Services - Usta of the Month
Here at mrUsta, we like to recognize those great Ustas that have truly added value not only to our platform, but to our customers as well. For this month, this recognition goes to Innovate Technical Services, our Usta of the Month.
Innovate Technical Services is a facilities management and home maintenance company based in Dubai covering services such as AC repair and maintenance, electrical services, and plumbing, amongst others.
To understand what magic goes on behind Innovate Technical Services, we spoke to Jasmine, who has been there since the beginning:
Can you tell the readers a little background about Innovate? When did it get started? How/why did you come up with the idea?
Innovate, by any standards, is a very young company, having started operating in December of 2016, a mere seven months ago! It was started with the observation that the home services sector in the UAE is quite unorganized, and in many cases, untrustworthy. So our goal was to fill in this gap – prioritizing quality and reliability.
If you can describe Innovate in only one word, what would it be and why?
Definitely ‘quality’ as it lies at the heart of everything we do; our passion. Even though we’ve only been operational for a few months, it has become our mantra and our tradition.
What’s the biggest challenge you’ve ever faced?
We offer an unprecedented service, however, our challenge lies in the fact that we find it difficult to reach out and convert customers. We don’t have the necessary means and expertise to market to the mass That’s why we joined mrUsta.
What is the most flattering compliment or feedback you’ve ever received?
A customer on mrUsta commented that we have “friendly, pleasant staff” and that we’ve accomplished a ‘job well done’. It’s everything we’ve been aiming for so it’s very flattering to see that we are heading in the right direction.
What is the most common request you get for your services?
With the UAE’s climate, naturally AC servicing and maintenance is by far the most common request. Although it fluctuates seasonally, we still see this service come up on top.
What are your thoughts on mrUsta? What has it done for your business?
mrUsta bridged a very crucial gap for us – online marketing. With mrUsta, we are able to focus on what we are good at while the platform not only takes us online (from a traditionally offline business sector), but markets for us too. What an innovative way for us to get our message out!
Innovate Technical Services has a rating of 4.5/5 on mrUsta. Their most recent customer was very happy with their service: