KPT Movers - Usta of the Month

At mrUsta, we like to recognize the great Ustas that we have on our platform. This month we shed the light on our Usta of the Month, KPT Movers.

KPT Movers L.L.C is a premium moving company covering all the emirates of the UAE with over 8 years of experience in moving, relocation, packaging, storage, and handyman services. They are based in Al Satwa, Dubai with 25 staff members.

We asked them a few questions to understand their business better and get some insights.

Q. What are you passionate about?

A. Since inception, we have focused strongly on customer satisfaction. No amount of money is as gratifying as a happy customer's kind words of appreciation. It helps to reiterate, to me and my team, that we are on to something good. As a team, we are not just passionate about doing a good moving job, but we also strive to go that extra mile in giving the customer assurance that his/her valuables will be packed, moved, and unpacked with extreme care and professionalism.

Q. What was the best compliment / feedback you received from a customer?

A. Recently, we helped a Mr Usta customer move from Umm Al Quain to Sports City and he left us the below review on mrUsta:
"KPT movers helped me move from Umm Al Quwain to Sports City yesterday. What an AMAZING team they were! They were on time and immediately started packing. They were efficient and took great care of all my belongings. And to top it off, they are affordable and extremely friendly and helpful! Needless to say I was very impressed and very grateful for all their help!” - Joelene Palmer

Getting teamwork right, for me, is the real definition of entrepreneurship. And when a customer validates the same in a review, it’s really everything I could ask for.

Q. What are the most unique requests you have had from customers?

A. Once, on making a visit to a customer’s location to correctly assess the scope of work. The customer had requested us to not move certain items. Finally, on sending my team to make the move, the customer requested us to move those items as well. 
Though we eventually did move all her stuff at the same price quoted initially, I found this quite unique.

Q. What is the most common request / job do you get?

A. Customers want to asses the quality of work, so they like to see our team - whether they are professional enough, whether the transportation vehicle is suitable for the job, whether there is a supervisor for the move. We are happy to satisfy the customer of all his inhibitions before taking up the job; even if it means that I have to be personally present to supervise the job.

Q. What has Mr Usta added to your business?

A. I remember the mrUsta team had contacted me upon recieving my first good review. They helped me improve my profile and my communication style with customers. Ever since, we have received continuous support from mrUsta, both in the form of regular business and customer reviews. It’s great to see my customers leave a 'thank you' note via their review section on the platform. We look forward to growing together with mrUsta. Best wishes!