Magic Home - Usta of the Month
Here at mrUsta, we like to recognize those great Ustas that have truly added value not only to our platform, but to our customers as well. For August, this recognition goes to Magic Home, our Usta of the Month.
To understand what magic, literally, goes on behind Magic Home, we spoke to one of the key managers there:
Can you tell the readers a little background about Magic home? When did it get started? How did you come up with the idea?
Established 2014 in Dubai, and looking forward to expanding in the Gulf and Egypt in the next few years, we have started the company with the one objective to provide a high standard cleaning services for our clients ensuring 120 check points to be accomplished and ensure professional services provided and satisfying our clients.
The reason we have decided to establish this company is I saw how my wife suffered to find a company which can fulfill her needs; the same company we used for years use to send us different cleaners every time which is really annoying to give every visit the cleaner same instructions and usual the level of services we receive is ranging between poor to good very rare outstanding.
If you can describe Magic Home in only one word, what would it be and why?
Cost-effective. We use professionally-trained cleaners certified from the Philippines, backed up with the most advanced equipment like steam machines and different kinds of vacuums and hot and cold high-water pressure machines. We also use friendly eco-detergents and disinfectants.
What’s the biggest challenge you’ve ever faced?
We have hired some male cleaners at the beginning of the business and found out that most clients prefer only females. However, with the new heavy equipment we use, now the main rush is for maids as they provide may be the best deep cleaning across the country at very reasonable prices. The demand has been quite challenging but we are expanding to meet this demand.
What is the most flattering compliment or feedback you’ve ever received?
One client said that we are too generous and humble by offering free hours.
What is the most common request you get for your services?
Regular cleaning service with steam cleaning for the kitchen and bathrooms.
What are your thoughts on mrUsta? What has it done for your business?
Not only has mrUsta helped us expand our reach, but it has also helped us determine current market trends and reach allowing us to truly compete in the UAE. And for that, we are more than grateful.
Magic home has an average rating of 4.4/5 on mrUsta. Check out what their most recent customer said: