Xpress Maids - Usta of the Month
At mrUsta we like to recognize the great Ustas that we have on our platform. This month we shed the light on our USTA OF THE MONTH “Xpress Maids”.
Xpress Maids have been an established cleaning company in the UAE for more than three years. They are based in Barsha with over 30 staff members.
We asked them a few questions to understand their business better and get some insights from them.
Q: What is Xpress Maids passionate about?
A: We are most passionate about giving the best customer service. Being, from Canada we have realized that the biggest thing lacking in Dubai is customer service. For, XpressMaids the client always comes first. We strive to give our best by assisting the client with their cleaning needs as well as keeping their budget in mind. We have served more than 2000+ customers, each one being unique and different in their own way and that helps us understand the customer needs much better.
Q: What are the common requirements from customers in the UAE in terms of cleaning?
A: From our experience in the last three years the majority of customers prefer having the same cleaner come back for repeat sessions. Everyone has a style of doing things so they feel comfortable with one person and want to stick to them. Sometimes this causes logistical issues from our side as we are constantly trying to schedule different timings with different locations etc. At the end of the day we try to please all our customers as much as we can.
Q: What has mrUsta added to your business?
A: MrUsta has been a great business venture for us. We have served a vast clientele in different communities. We have seen a growth of 25% in our business. MrUsta always has great deals which makes it feasible for SME’s.
Xpress Maids is one of mrUsta’s most rated Ustas; they have a rating of 4.7/5. Below are some of the comments from mrUsta customers:
Mustafa Erim Posted on 09 Jun 2016
Thank you for a professional and prompt service. Special thanks to Mariam for being so attentive and accommodating. I have recommended to friends; will definitely use again.
Adrian Wilson Posted on 14 May 2016
Great Service. On time and very detailed. Made quick work of task to be done.
Amanda Hudson Posted on 07 Apr 2016
Quick service and fantastic job thank you
The hourly service rate for Xpress Maids varies from 40 – 50 AED/hour depending if cleaning materials are provided or not. Xpress Maids can also provide special rates for longer jobs or long-term commitments.
Xpress Maids Team