At Mr Usta we like to recognise the great Ustas that we have on our platform. This month we shed the light on our USTA OF THE MONTH “Upkeep Home Maintenance”.
Upkeep Home Maintenance have been an established home maintenance company in the UAE for more than four years. They have an office in Tecom, Dubai and a warehouse in Sharjah. They specialise in all home maintenance requirements from air-conditioning, plumbing, handymen services as well as office renovations and fit-outs.
We asked them a few questions to understand their business better and get some insights from them.
Q: What is Upkeep Home Maintenance passionate about?
A: We recognise that there are many services providers in the market but the reality is only a small percentage of them offer high quality service in a reliable and timely manner. At Upkeep it is important for us to build a high-level business that can be relied on by customers and offer high service quality and maintenance.
Q: What are the common requirements from customers in the UAE in terms of home maintenance?
A: With the weather here you can imagine the importance of air-conditioners. The highest percentage of requirements we see are for AC issues, especially that the majority of residents don’t service their air-cons regularly. The next two top needs are fixing leaky pipes in the kitchens and bathrooms followed by unblocking of drains.
Q: What has Mr Usta added to your business?
A: Ever since we joined mrUsta in 2015 we have seen regular enquiries from Mr Usta customers. This has allowed us to increase our overall business as well as reach customers in areas outside our regular zones like Abu Dhabi. We are very happy with the team at Mr Usta and the service they offer us. We currently have a winning rate of 20% for all offers we send which gives us a positive ROI with mrUsta.
Upkeep Home Maintenance have a rating of 4.5/5 on mrUsta; below are some of the comments from Mr Usta customers:
James Goodman Posted on 10 Apr 2016
Quick, efficient and reasonably priced.
Jane De Posted on 23 Nov 2015
very efficient, very reliable, good value, pleasant attitude. would recommend.
The hourly service rate for Upkeep Home Maintenance is 150 – 225 AED/hour depending on the job needed (that excludes any needed parts).
Looking for a service provider? Just post a job on Mr Usta and get great companies like Upkeep to send you offers in minutes.